Refund policy

Return & Refund Policy

We want you to be happy with your purchase. If something isn't right, we're here to help.

Your rights Our products come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in this policy limits those rights.

Change of mind returns We do not offer returns or refunds for change of mind. Please choose carefully before purchasing.

Faulty or damaged items If your item arrives damaged or faulty, please contact us within [X days] of receiving your order at [your email]. We will arrange a replacement, repair, or refund as appropriate.

Incorrect items If you receive the wrong item, please contact us within 7 days and we will make it right at no extra cost to you.

How to request a return Email us at hello@sgarn.com.au with your order number and a description of the issue. We may ask for photos of the item.

Refund processing Approved refunds will be processed to your original payment method within 10 business days.

Shipping costs We cover return shipping costs for faulty or incorrect items. We do not cover return shipping for change of mind purchases (where applicable).